MT
Meridian Trust Member service and account support
SECURE MEMBER SUPPORT

Professional Residential Escrow Services

We provide neutral escrow coordination for real estate purchase, sale, refinance, and closing transactions, helping buyers, sellers, agents, and lenders manage documents, funds, instructions, and settlement requirements securely.

Request a Status Review

Submit your contact information, request type, and request notes so the coordination team can review the case record.

Fund status can only be confirmed by the authorized party holding the funds, such as Meridian Trust, a bank, title office, attorney trust account, or approved payment processor.

Services

Residential Purchase Escrow

Handling escrow instructions, buyer and seller documents, deposits, lender coordination, payoff requests, and closing disbursements.

Seller Proceeds Escrow

Coordinating seller documents, payoff demands, final settlement statements, and release of sale proceeds after closing conditions are met.

Earnest Money Deposit Handling

Receiving, tracking, and holding deposits under the written terms of the purchase contract and escrow instructions.

Refinance Escrow Support

Assisting with payoff coordination, lender closing conditions, title and recording support, and final disbursement.

Closing Statement Preparation

Preparing or coordinating the estimated and final settlement statement showing funds received, deductions, fees, payoff amounts, and disbursements.

Document Coordination

Collecting and organizing escrow instructions, identification, W-9s, payoff statements, lender documents, deeds, HOA documents, and other required closing paperwork.

Disbursement Coordination

Releasing funds only after required written conditions are satisfied.

Resources and Forms

Open Escrow Form

Start a residential purchase, sale, refinance, or closing escrow file.

Buyer Information Form

Provide buyer contact details, vesting notes, lender information, and closing preferences.

Seller Information Form

Submit seller contact details, payoff information, proceeds instructions, and required disclosures.

Wire Fraud Notice

Review wire-safety procedures before sending or relying on transfer instructions.

Secure Upload Portal

Upload identification, escrow instructions, lender documents, payoff statements, and closing paperwork.

Settlement Statement Request

Request an estimated or final settlement statement for review before closing.

Payoff Information Request

Submit payoff lender details and authorization needed to coordinate payoff demands.

Change of Contact Information Form

Update phone, email, mailing address, or preferred communication details for an active escrow file.

Authorization to Release Information

Authorize communication with agents, lenders, attorneys, title companies, or other approved parties.

Privacy Notice

Review how escrow records, identity details, documents, and account information are handled.

Complaint or Consumer Inquiry Form

Submit a consumer inquiry or complaint for review and documented follow-up.

Trust and Licensing Bar

License / Registration

Meridian Trust Federal Credit Union operates with license and registration reference NMLS 412716.

Wyoming Office

Physical office address: 4349 E. Lincolnway, Cheyenne, WY 82001. Mailing address: PO Box 548, Cheyenne, WY 82003.

Secure Document Portal

Authorized parties can submit status requests, review case documents, and keep communications attached to the case timeline.

Wire Verification Policy

Wire, transfer, and release instructions require source-record confirmation before settlement activity is treated as actionable.

Privacy and Data Protection

Identity details, escrow documents, account references, and case messages are handled through controlled review workflows.

Neutral Escrow Coordination

Residential purchase, sale, refinance, and closing files are coordinated neutrally for buyers, sellers, agents, and lenders.

Service details

Use these details to understand what the portal does before submitting a request.

Primary serviceMember service and account support
Supported filesMembership, account, payment, loan, fraud-prevention, and service-request records
Review scopeAdministrative review of submitted information and supporting documents
CommunicationPortal messages, timeline updates, and document-status notes
Response timingAfter identity, authorization, and provider information are confirmed
RecordkeepingAll status changes and messages are logged to the case timeline
Branch address4349 E. Lincolnway, Cheyenne, WY 82001
Mailing addressPO Box 548, Cheyenne, WY 82003

Account and fund verification

All fund-related information must be confirmed through Meridian Trust records or another authorized financial institution, title company, attorney trust account, or approved payment provider.

Financial institutionMeridian Trust Federal Credit Union
License / registrationNMLS 412716
License verificationAvailable through NMLS Consumer Access.
Authorized fund holderMeridian Trust, bank, title company, attorney trust account, or approved payment provider

Employee profile

Assigned Meridian Trust leadership profile for administrative review escalation.

NameBryan Thomas
RoleC.F.O. Director of Financial Affairs
License / registrationMeridian Trust Federal Credit Union NMLS 412716
Office phone307 344 3573
Office address4349 E. Lincolnway, Cheyenne, WY 82001

Member Dashboard

Use this dashboard to see the assigned case number, fund/reference status, read-only documents, and support messages.

No submission selected

Pending

Status and funds are updated after admin assigns the case number and reference amount.

Read-only Documents

Documents can be opened for review only. Edits are handled by admin from the admin portal.

Instant messages

Messages between the member portal and authorized support staff, such as requests for signed authorization forms.

Document Review and Send

Review a selected case document, edit the message text, and send it to the member through instant messages.

Activity Timeline

This timeline shows administrative activity related to the case file, including submission received, document review, provider confirmation request, admin reply, and member message history.

Admin portal

Logged in as an administrator for case review and member communication.

Submissions

Review details

Admin assigns or updates the official case number for this submission.

Admin's current review status, for example Waiting for Member Documents.

This amount is for administrative reference only. Not verified funds.

Instant messages

Admin replies are shown to the member in the portal.

Activity Timeline

This timeline shows administrative activity related to the case file, including submission received, document review, provider confirmation request, admin reply, and member message history.